Terms of purchase and sale

 TERMS OF PURCHASE AND SALE

(Updated 2026-04-12)

 

1. General Provisions

1.1. These Terms of Purchase and Sale (“Terms”) constitute a legally binding agreement between:

LPX Trade SIA
Registration No.: LV45403059179
Address: Palangas 7, Liepaja, LV-3401, Latvia
Email: info@lpxtrade.lv
Website: www.lpxtrade.lv
(hereinafter – the “Seller”)

and the Buyer.

1.2. These Terms apply to all purchases made via the online store unless otherwise agreed in writing.

1.3. By placing an order, the Buyer confirms that they have read and agree to these Terms.

1.4. The Seller reserves the right to amend these Terms. Amendments apply only to future orders.

 

2. Buyer Categories

2.1. The Buyer may be:

  • a consumer (natural person);
  • a business entity.

2.2. Consumer protection rights apply only to consumers.

 

3. Conclusion of Contract

3.1. The Buyer’s order constitutes an offer to purchase.

3.2. The contract is concluded when the Seller confirms the order via email.

3.3. The Seller reserves the right to refuse an order due to:

  • stock unavailability;
  • pricing errors;
  • suspected fraud;
  • abnormal order quantities.

 

4. Prices and Payment

4.1. All prices are indicated in euros (EUR) and include VAT (where applicable).

4.2. Delivery and additional costs are displayed before checkout.

4.3. Payment methods:

  • bank transfer;
  • card payment;
  • other methods indicated on the website.

4.4. Orders are processed after payment is received, unless otherwise agreed.

4.5. For business customers, the Seller may:

  • offer payment terms;
  • apply credit limits;
  • suspend deliveries in case of overdue payments.

5. Delivery

5.1. Delivery is available in:

  • Latvia
  • Lithuania
  • Estonia
  • other EU countries upon request.

5.2. Delivery times are indicative and may vary.

5.3. The Seller is not liable for delays caused by:

  • transport providers;
  • customs procedures;
  • force majeure events.

5.4. Goods may be received by the Buyer or a person designated by the Buyer.

5.5. Risk transfers:

  • to consumers — upon delivery;
  • to business customers — upon handover to the carrier, unless agreed otherwise.

5.6. If the Buyer fails to accept delivery:

  • additional delivery or storage costs may apply.

5.7. Partial deliveries may be made where necessary.

 

6. Inspection and Claims

6.1. The Buyer must inspect the goods immediately upon receipt.

6.2. Any visible damage must be noted in the delivery document at the time of delivery.

6.3. Hidden defects must be reported:

  • by consumers — within a reasonable time;
  • by business customers — within 48 hours.

6.4. Failure to report defects within the above timeframes may result in the goods being deemed accepted, except where mandatory consumer rights apply.

 

7. Right of Withdrawal (Consumers Only)

7.1. Consumers have the right to withdraw from the contract within 14 days without giving any reason.

7.2. The withdrawal period expires 14 days after receipt of the goods.

7.3. The Buyer may inspect the goods as in a physical store.

7.4. The Buyer is liable for any diminished value resulting from use beyond what is necessary.

7.5. The Buyer must return the goods within 14 days after notifying the Seller.

7.6. Return shipping costs are borne by the Buyer unless the goods are defective.

7.7. The Seller may withhold the refund until the goods are returned or proof of return is provided.

7.8. The right of withdrawal does not apply to:

  • custom-made or personalized goods;
  • goods manufactured according to Buyer specifications;
  • other exceptions provided by law.

 

8. Returns and B2B Conditions

8.1. Business customers do not have a statutory right of withdrawal.

8.2. Returns from business customers are accepted only upon prior agreement with the Seller.

8.3. The Seller reserves the right to:

  • refuse returns;
  • apply a restocking fee;
  • require goods to be returned in resalable condition.

9. Custom Orders

9.1. Custom orders include goods:

  • manufactured upon request;
  • specially procured;
  • non-standard items.

9.2. Custom orders:

  • require prepayment;
  • cannot be canceled after confirmation;
  • are non-returnable, unless defective.

 

10. Product Use and Responsibility

10.1. The Buyer is responsible for ensuring that the goods are suitable for their intended use.

10.2. The Buyer must follow all usage and safety instructions.

10.3. The Seller is not liable for damage resulting from:

  • improper use;
  • overloading;
  • incorrect installation;
  • use contrary to specifications.

11. Warranty and Defects

11.1. The Seller is liable for non-conformity in accordance with applicable law.

11.2. The warranty does not cover:

  • normal wear and tear;
  • improper use or storage;
  • external damage after delivery.

 

12. Liability

12.1. The Seller is liable only to the extent permitted by applicable law.

12.2. The Seller is not liable for:

  • indirect or consequential losses;
  • loss of profit or business interruption.

12.3. Nothing in these Terms limits mandatory consumer rights.

 

13. Personal Data Protection

13.1. Personal data is processed in accordance with applicable data protection laws, including GDPR.

13.2. The Seller processes data based on:

  • contract performance;
  • legal obligations;
  • legitimate interests;
  • consent (where required).

 

14. Force Majeure

14.1. The Seller is not liable for failure or delay due to events beyond reasonable control, including:

  • natural disasters;
  • war;
  • strikes;
  • transport disruptions;
  • supplier failures.

 

15. Promotions

15.1. Promotions may be modified or discontinued.

15.2. Changes do not affect confirmed orders.

 

16. Communication

The Buyer may contact the Seller using the following details:

LPX Trade SIA
Palangas 7, Liepaja, LV-3401, Latvia
Email: info@lpxtrade.lv
Website: www.lpxtrade.lv

 

17. Dispute Resolution

17.1. These Terms are governed by the laws of the Republic of Latvia.

17.2. Consumers may: